AI-Powered Sales Call Transcript Analyser & Coach
My Coach transforms a sales person's real conversation into a blueprint for excellence. The sales rep records and uploads their sales call transcript. The AI engine dissects every line — identifying exactly where the conversation went wrong, why it went wrong, and what should have been said instead. It provides specific learning content recommendations to close capability gaps, assigns a performance score, and rewrites the transcript with the optimal sales approach. It's like having a master sales coach review every call, every time.
How it works
Upload any sales call transcript — text, audio transcript, or auto-recorded — for deep AI analysis. Supports multiple formats including PDF, DOCX, and plain text files.
Identifies exact moments where sales technique, language, or approach went wrong during the call. Pinpoints the specific line, the failure mode, and the root cause.
Tailored, actionable coaching tips and behaviour change recommendations for each identified gap. Every suggestion is specific to what was said, not generic sales advice.
More Capabilities
Automatically maps identified gaps to relevant learning modules, videos, or micro-content from your LMS. Closes the loop between assessment and learning in one step.
Assigns an overall and dimension-wise score to benchmark progress across multiple calls over time. Track improvement week-on-week with clear, objective metrics.
AI rewrites the conversation showing the ideal dialogue — a perfect sales call reference document the rep can study and practise from before their next call.
Demo available upon request
Try My CoachDemo available upon request · Contact NIIT for access